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Refunds Policy

At Dalby Dealers Furniture, we want our customers to be completely satisfied with their purchase. We therefore recommend you read our Refunds Policy prior to making a purchase so you are familiar with our policy on refunds and returns and your rights under the Australian Consumer Law. Please refer to ACCC for more information.

Please choose carefully as we do not accept returned items when you have simply changed your mind, made a wrong selection or simply found the goods cheaper elsewhere. We recommend you carefully review any orders before purchasing them in store or adding them to your shopping cart and proceeding with your purchase.

We also recommend you immediately inspect any goods you receive from Dalby Dealers Furniture, to ensure you are completely satisfied with the goods, including that the goods are of acceptable quality, and match the description we have provided

Dalby Dealers Furniture will exchange, credit or refund where goods have a manufacturing problem. Please contact us immediately if this applies to any item you have purchased from us.


All items are sold with a manufacturer's warranty.  Different products have different warranty terms.  Any warranty claims are to be directed to Dalby Dealers Furniture for investigation. 
You may be required to pay labour, assessment and/or freight fees, such as where goods are assessed to have been damaged by misuse or accident, or where your rights under the Australian Consumer Law or any manufacturer's warranty do not apply. We may provide you with an indicative fee, which fee may vary due to reasons beyond our control.